About ME

Experience overview

  • 32+ years of public speaking experience
  • 22+ years of experience design operation (UX, CX, & LX)
  • 22+ years of management and supervisory experience
  • 22+ years of experience working on multidisciplinary teams
  • 20+ years of usability, interaction, and interface design
  • 16+ years of research experience, including remote usability testing, ethnography, interviewing, surveying, and more
    11+ years working with global teams
  • 8+ years of UX evangelism, including facilitation for UX sessions at Grand Circus, Detroit
  • Trusted educator, conference speaker, and podcaster

SKILLS & acumen

Research

  • Heuristic analysis
  • Remote usability testing
  • Design thinking facilitation
  • Interviewing
  • Contextual analysis
  • Ethnography
  • Card sorting
  • Survey design and management
  • A/B testing
  • Multivariate testing
  • First-click testing
  • Competitive analysis
  • Formative & summative
  • Qualitative & quantitative
  • Data synthesis & analysis

Information Architecture

  • Taxonomies
  • Nomenclature
  • Information scent analysis
  • Task flows
  • Optimizing findability

Resources

  • Wireframing
  • Prototyping
  • Personas
  • Experience maps
  • Journey maps
  • SWOT analysis
  • POV decks 

Form Factors

  • Desktop
  • Mobile phones
  • Tablets
  • Interactive TV
  • Hardware
  • Ergonomics

SDLC

  • Waterfall
  • Agile
  • Lean UX
  • Confluence
  • JIRA
  • VSTS

 

Miscellaneous

  • Interaction design
  • Interface design
  • Instructional design
  • Desktop publishing
  • Photography
  • Videography
  • Social media management

 

MY CAREER FOOTPRINT

Over my career, I have successfully served
and impacted the following brands and products.