About ME
Experience overview
- 32+ years of public speaking experience
- 22+ years of experience design operation (UX, CX, & LX)
- 22+ years of management and supervisory experience
- 22+ years of experience working on multidisciplinary teams
- 20+ years of usability, interaction, and interface design
- 16+ years of research experience, including remote usability testing, ethnography, interviewing, surveying, and more
11+ years working with global teams - 8+ years of UX evangelism, including facilitation for UX sessions at Grand Circus, Detroit
- Trusted educator, conference speaker, and podcaster
SKILLS & acumen
Research
- Heuristic analysis
- Remote usability testing
- Design thinking facilitation
- Interviewing
- Contextual analysis
- Ethnography
- Card sorting
- Survey design and management
- A/B testing
- Multivariate testing
- First-click testing
- Competitive analysis
- Formative & summative
- Qualitative & quantitative
- Data synthesis & analysis
Information Architecture
- Taxonomies
- Nomenclature
- Information scent analysis
- Task flows
- Optimizing findability
Resources
- Wireframing
- Prototyping
- Personas
- Experience maps
- Journey maps
- SWOT analysis
- POV decks
Form Factors
- Desktop
- Mobile phones
- Tablets
- Interactive TV
- Hardware
- Ergonomics
SDLC
- Waterfall
- Agile
- Lean UX
- Confluence
- JIRA
- VSTS
Miscellaneous
- Interaction design
- Interface design
- Instructional design
- Desktop publishing
- Photography
- Videography
- Social media management
MY CAREER FOOTPRINT
Over my career, I have successfully served
and impacted the following brands and products.